Manitoba Daily

Friday, January 28, 2022

After Winter Wonder Forest cancels the event, refund angst looms

Key takeaways:

  • What was supposed to be a magical stroll through a winter wonderland quickly turned into a stressful situation for some Edmontonians.
  • According to Sande, the event raises funds for The True Start Foundation, a non-profit that promotes affordable housing.

For some Edmontonians, what was supposed to be a magical stroll through a winter wonderland quickly turned into a stressful situation.

This comes as people who purchased tickets for the now-canceled event may not be able to get their money back just days before Christmas.

For weeks, Marnie Geddes and Will Martin had been looking forward to the “Winter Wonder Forest” event in Gibbons, northeast of Edmonton, but a surprise email arrived the day before their planned visit.

“We were getting ready to go, we told the kids about it and told them that this was something that was going to happen, and then we got the email that it was being canceled on Friday evening, so it was very last minute,” Geddes explained.

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The cancellation was announced online on Friday by the event organizers. According to the notice, the event had to close due to weather delays and a requirement to pay the total rent for the season upfront — which they couldn’t do.

Winter Wonder Forest founder Steve Sande said, “We never thought we’d have to cancel this event; we didn’t expect mother nature to be this severe this year.”

“If our fundraiser is canceled, you are eligible for a refund or a donation tax receipt,” according to the event’s refund policy on the website.

However, some people who pre-purchased tickets have complained that they were only given a tax receipt rather than a refund.

On the other hand, Sande stated that the situation is still being worked out.

Frustration over refunds looms after Winter Wonder Forest cancels event
Frustration over refunds looms after Winter Wonder Forest cancels event

“We’re giving everyone a tax break for buying the event,” Sande explained.

After paying $120 for their family to attend, Geddes and Martin were not expecting such a response.

“I’m like, well, I didn’t donate any money,” Geddes explained, “even though there was an option to donate money other than purchasing tickets.”

“I’m not being forced to donate; your hand is being forced to make that donation at this point,” Martin explained.

According to Sande, the event raises funds for The True Start Foundation, a non-profit that promotes affordable housing.

“We understand that most people don’t want a tax receipt; they just want a refund,” Sande explained. “We’ll have to wait until early next week to see if we can figure out another strategy to get these people their refund.”

Geddes and Martin are hoping for a refund.

“To be honest, it’s a significant sum of money for me,” Geddes added.

Source:Global News

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